Refund & Return Policy

At Ne & Ni Kitchen, every product is freshly prepared in small batches using carefully selected ingredients. Because our food is handmade and perishable, we are unable to accept returns once an order has been delivered.

Returns

• We do not accept returns or exchanges on food products.

• Once an order has been delivered, it cannot be returned for hygiene and food safety reasons.

Refund Eligibility

A refund or replacement may be offered if:

• You receive the wrong item.

• The product arrives damaged or spoiled.

• An item is missing from your order.

• Your order is cancelled by Ne & Ni Kitchen before dispatch.

To request a refund or replacement, please contact us within 24 hours of delivery with:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

Our team will review your request and respond as quickly as possible.

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after placing an order.

• Incorrect delivery information provided by the customer.

• Delays caused by incorrect addresses or the recipient being unavailable.

• Minor variations in appearance, size, or color, as our products are handmade in small batches.

Refund Processing

Once your request is approved:

• Refunds will be processed to the original payment method.

• Processing time may vary depending on your payment provider, but typically takes 5–7 business days.

Order Cancellation

Orders may be cancelled only before preparation begins. Since we prepare food fresh to order, cancellations requested after production has started may not be eligible for a refund.

Contact Us

If you have any questions about your order or this policy, please contact our customer support team with your order details, and we'll be happy to assist you.